Helpdesk

Meeting the Doctor

How can I book an appointment?

To book an appointment, call 022-2775-0000 or +918898130721, or send an email to shehnaz@mpcthospital.in. Alternatively, you can fill up the form here, and we’ll get back to you.

What if my preferred doctor is unavailable?

We try our best to ensure that the doctor you wish to consult is available at the decided appointment date and time. However, in some emergencies, the doctor may be required elsewhere, in which case you could choose to meet another doctor available at the hospital. Our patient advisor team can recommend the appropriate specialist to you. You can also request a consultation over phone or video call, if possible.

What are the alternate locations where I can meet my doctor?

Our doctors follow an OPD schedule, which will be conveyed to you depending on your specific doctor. Additionally, you can also book a consultation over phone, video, or e-mail. Click here to book an appointment.

How soon are appointments available?

OPD appointments generally require a prior reservation, depending on the specialty. However, we also prioritize appointments based on need and urgency of the problem. Appointments for urgent problems can be made when the need arises.

Do I need a doctor’s referral for an appointment?

Some specialties may require a doctor’s appointment, while some do not. However, if you have a doctor’s referral in the case of an emergency, you would be able to secure an appointment in a timely manner.

How much time will the appointment last?

Your appointment would largely depend on your medical needs. However, you can expect anywhere from 15-30 minutes on an average, from the time you meet the doctor.

What do I need to bring along to the appointment?

Any past medical reports or prescriptions is advised, in case the doctor may wish to take a look at them for reference. You can also bring along a list of any conditions you are suffering from, as well as a list of medications along with dosages you are required to take.

What is involved in the consultation?

In most cases, the doctor conducts a preliminary checkup to determine the condition. He/she may list some medical tests for you to undergo, for further examination, or prescribe some medication to be taken. In case of severe cases, hospitalization may be recommended.

Getting Admitted

What types of in-patient rooms are available?

At MPCT, patients can choose from the following categories of wards and rooms:

  • Multiple-sharing room
  • Twin sharing room
  • Deluxe room
  • Suite
Does the hospital have accommodation facilities for friends and family members of the patient?

Each patient is entitled to have one caretaker by their side throughout, per day, who can be a friend or family member. We have facilities for an overnight stay in a common attendant ward, as well as in the same room as the patient, depending on the room you have opted for. Your room must be vacated once you shift to the ICU, and the attendant is provided with an ICU night stay pass.

What documents are required for the admission process?

Below, are the documents that must be carried along during admission.

  • Filled and signed admission form
  • Patient’s identity and address proof (Aadhar Card/ Voter’s ID/ Ration Card/ Passport/Driver’s License/ Pan Card)
  • Doctor’s prescriptions/ Investigation records (if any)
  • Treatment record of any previous hospitalization
What is the process of admission?

The patient is screened in the OPD by our healthcare consultant, after which admission may or may not be advised. The doctor/ patient coordinator fills in a request for admission, where the preliminary details of the patient are entered. The patient or attendant is then guided to the Admission Desk, where a bed is arranged and any financials are taken care of. Once the admission formalities are completed, the patient can be taken to the room for any necessary treatment or monitoring. In the case of insurance, the TPA Insurance form must be filled during admission, so the claim can be processed.

How long does the admission process take to be completed?

The total duration of the admission process is between 20-30 minutes. However, it is subject to rush and bed availability. We try our best to get you through the process and arrange a bed as quickly as possible. In the event that your preferred room or ward is unavailable, we suggest an alternative to you.

Diagnostic Service

How will I get my lab and radiology test results?

Tests results can be collected from the hospital, as soon as they are ready. You can choose to collect it before the follow up-appointment with your physician as well.

What diagnostic tests are offered at MPCT Hospital?

We offer a variety of diagnostic tests, ranging from radiology tests, blood work, and more. We constantly upgrade our technology, to increase our range of tests and also improve accuracy.

When will my test results be available?

The results of most diagnostic tests can be collected the next day. However, some tests require a longer time to be processed and analyzed. We work towards providing results in the fastest time possible, and give you an approximate time-frame on the day of the test

How can I prepare before the test?

Avoid consuming alcohol or excessive sugar before the test, and make sure to drink plenty of water. Take routine medication on time, unless prescribed otherwise by the doctor. Some tests may require you to fast prior to the test, which will be conveyed in advance by our representative.

What should I bring to the appointment?

A doctor’s prescription with the required list of tests is useful to bring along. In case you have valid insurance, make sure to bring your card and any other required details.

After Your Treatment

What is the procedure for discharge?

The doctor treating you must advise for discharge, after which the process can begin. The patient/ attendant can complete the discharge procedure, with the help of the nurse, who guides you through the steps. Once all the documents are submitted and payment dues are cleared, the attendant tags must be returned. All the reports and medical summaries of the hospital stay and treatment are handed over to the patient, which is the final step of the discharge process

Do I get a discharge summary?

A discharge summary of your time in the hospital will be handed over when you leave. In the event of a delay, the reports can also be sent by post to your mailing address.

Is there any follow up required?

For in-patients, the next follow-up date will be mentioned on the discharge summary, which can be presented at the time of making the appointment.

For out-patients, your doctor will recommend the next follow-up date during your appointment. To book an appointment, call +918898130721, or send an email to shehnaz@mpcthospital.in

Are there any home-care services offered?

In case you require the care of a nurse after your treatment or need blood or medical samples to be collected for testing, our third-party service providers offer home rehabilitation, as well as sample collection services. For more details on the home-care services, call 022-2775-0000/a> or +918898130721.

Are there any post-discharge formalities to be completed?

Your doctor will most likely conduct follow-up appointments for a short while, depending on your condition. However, more information on medical tests and follow-up appointments will be provided at the time of discharge.

What are the post-treatment services for Daycare Surgery?

Day care surgery is a good option for minor procedures that require the patient to only be hospitalized for a day, and be discharged by evening. You will most likely have follow-ups appointments and medical tests, to ensure that your recovery at home is smooth. More information will be provided at the time of discharge.

Billing & Financial Support

What payment modes are accepted at MPCT hospital?

We accept cash, debit cards, credit cards, online transfers, as well as demand drafts, as modes of payment.

Which insurance do you accept?

MPCT recognizes and accepts medical insurance from major insurance companies.

  1. ICICI Lombard General Insurance Co. Ltd.
  2. Future Generali Insurance Co.Ltd
  3. Max Bhupa Health Insurance
  4. Star Health and Allied Insurance
  5. HDFC Ergo
  6. CHOLA MANDULAM
  7. Apollo Munich Health Insurance
  8. Indus Health
  9. Rajiv Gandhi Jeevandayee Arogya Yojana
  10. Central Govt. Health Scheme
  11. Maharashtra Police Kutumb Arogya Yojna
  12. Employees' State Insurance Corporation
  13. Good Health plan Ltd.
  14. TTK /Vidal Healthcare TPA Private Limited
  15. Signa TTK
  16. Alankit Health Care TPA Limited
  17. Bajaj Allianz General Insurance Co. Ltd.
  18. Dedicated Healthcare Services TPA
  19. E Meditek (TPA) Services Ltd.
  20. Family Health Plan (TPA) Ltd.
  21. Genins India TPA Ltd.
  22. Health India TPA Services Private Limited
  23. Heritage Health TPA Pvt. Ltd.
  24. I Care Health Management & TPA Services
  25. ICICI Prudential Life Insurance Co. Ltd.
  26. MD India Healthcare (TPA) Services
  27. Med Save Health Care TPA Ltd.
  28. Medi Assist India TPA Pvt. Ltd.
  29. Medicare TPA Services (I) Pvt. Ltd.
  30. Paramount Health Services (TPA) Pvt. Ltd.
  31. Reliance General Insurance
  32. Park Mediclaim TPA Private Ltd.
  33. Raksha TPA Pvt. Ltd.
  34. Safeway TPA Services Pvt. Ltd
  35. United Health Care
  36. Vipul Med Corp TPA. Pvt. Ltd.
  37. Religar Insurance
  38. GHPL
  39. HERITEGE
  40. VIDAL
  41. VIPUL
  42. STAR HEALTH
When do I need to pay the hospital bill?

For surgical procedures, the estimated bill must be paid in advance, before the procedure commences. Interim bills must be paid on a daily basis. The amounts paid are deducted from the final bill at the time of discharge, and the patient must pay the final amount before being discharged from the hospital.

How can I get an estimate of the medical treatment?

Our financial counseling team can help in calculating an estimated amount, once the doctor has finalized a treatment plan. Call 022-2775-0000 or +918898130721, or send an email to shehnaz@mpcthospital.in for more information.

What is the billing policy at MPCT hospital?
  1. Patient discharge time is 11.am. Stay up to 8 hours is considered half a day’s rent, and for beyond 8 hours is a full day’s rent.
  2. Refunds are carried out only through cheques.
  3. For further information on room tariffs, billing policy, and financial help contacts the financial counselor at MPCT hospital.

*charges are subject to change without notice

  1. The discharge process takes 3-4 hours from the time of the doctor’s recommendation.
  2. There may be a delay in case you have insurance, as the TPA is required to authorize the claim. During this time, there may be additional charges added to the bill, which will have to be borne by the patient.
  3. Patients with medical insurance may require pre-authorization of the patient’s admission, by TPA.
What if the patient does not have insurance?

You may be required to pay a certain amount in advance, depending on your condition and treatment.

What medical documents are needed for claiming insurance

Your in-house TPA desk will guide you through the process of considering medi-claim. Make sure to carry the following documents along with you:

  1. Previous medical reports
  2. Consultation papers
  3. Policy copy
  4. Photo ID
  5. Address proof
  6. Cashless card (if you have any)
Why am I being billed if I have insurance?

Your insurance may only cover certain aspects of your treatment. Moreover, only a certain amount may be authorized from the insurance company, over and above which the patient is required to pay the additional amount.

Visitors Information

What are the visiting hours at MPCT hospital?

The visiting hours are from 5 pm – 7 pm for our in-patient units. However, one attendant is permitted to stay with the patient at all times.

Are there any visitor guidelines to be followed?

We encourage visitors to keep a few things in mind.

  1. Only two visitors are allowed at the patient’s bedside, at a time.
  2. Any children visiting must be supervised by adults, to ensure they are safe and exhibit calm and quiet behavior.
  3. Protect and respect the privacy of all patients in the hospital.
  4. Speak quietly and limit noise of electronic appliances.
  5. Safeguard all your valuables.
  6. Follow the specified instructions of each ward.
  7. Avoid fiddling with medical appliances around you.
What am I not permitted to bring inside the hospital?

Visitors’ bags are inspected at the entrance, to ensure that the following items are not present. If the staff inside finds any visitor in possession of these restricted items, appropriate action will be taken.

  1. Outside eatables
  2. Cigarettes or tobacco
  3. Drugs
  4. Alcohol
  5. Private arms
  6. Flammable items
  7. Flowers
  8. Valuable commodities
How do I contact the patient?

The intercom system access can be provided at the helpdesk in the hospital.

Can I stay overnight with the patient?

Only one attendant is permitted to be with the patient outside of visiting hours.

Are there food services on the premises

MPCT hospital has a canteen that is open to visitors and attendants. Patients are kept on a strict diet enforced by the hospital, with their meals being delivered by the catering service.

Are there designated smoking areas in the hospital?

MPCT is proud to announce that our entire campus is smoke-free.

Are children allowed to visit the patient?

Children are allowed to visit, as long as they are supervised by an adult. However, it must be noted that they must remain calm and quiet, and not allowed to run free. Children under 18 years of age are not permitted to act as the caretaker of the patient.

Have a question? Call us 022-2775-0000

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